Interpersonal trust in a hospital context: a proposed analysis of the effects of proximities

La confiance interpersonnelle en milieu hospitalier: une proposition de lecture par la Proximité

Laurent Mériade (), Corinne Rochette () and Damien Talbot
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Laurent Mériade: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA [2017-2020] - Université Clermont Auvergne [2017-2020]
Corinne Rochette: CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA [2017-2020] - Université Clermont Auvergne [2017-2020]

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Abstract: Interpersonal trust is defined as a social resource that facilitates cooperation by enabling better coordination of interaction. The "Proximity school" shows that the closer the players are on a spatial, cognitive, social, organizational or institutional dimension, the greater the likelihood that they forge a strong relationship. Through the case study of a French cancer diagnosis, treatment and research center-Centre de Lutte Contre le Cancer (CLCC)-our research objective is to analyse how the proximities between actors in a public hospital are involved in the construction of interpersonal trust. The notion of trust is characterized by its cognitive and affective dimensions according to a grid of proximity. We show how proximity affects trust in these two dimensions. Résumé La confiance interpersonnelle est définie comme une ressource sociale qui facilite la coopération en permettant une meilleure coordination des interactions entre des acteurs. L'École de la Proximité montre que plus ces acteurs sont proches sur un plan spatial, cognitif, social, organisationnel ou institutionnel, plus la probabilité qu'ils nouent une relation est forte. À partir de l'étude de cas d'un Centre de Lutte contre de le Cancer (CLCC), notre objectif de recherche vise à analyser en quoi les proximités entre les acteurs d'un établissement hospitalier participent à la construction de la confiance interpersonnelle. La confiance est ainsi caractérisée dans ses dimensions cognitive et affective à partir de la grille de la proximité. Nous montrons quels sont les effets des proximités sur la confiance dans ses deux dimensions.

Keywords: trust; proximity; public hospital; case study; interpersonal; confiance; proximités; hôpital; public; interpersonnel Keywords: trust; hospital (search for similar items in EconPapers)
Date: 2018
New Economics Papers: this item is included in nep-soc
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Published in Gestion et management public [2012-..], 2018, 7/n°1 (3), pp.31. ⟨10.3917/gmp.071.0031⟩

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Working Paper: Interpersonal trust in a hospital context: a proposed analysis of the effects of proximities (2019)
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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-02327140

DOI: 10.3917/gmp.071.0031

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