Intelligent modeling of e-Government initiatives in Greece

Diomidis Spinellis, Athanasia Pouloudi, George Xirogiannis and Evmorfia Makantasi

GreeSE – Hellenic Observatory Papers on Greece and Southeast Europe from Hellenic Observatory, LSE

Abstract: Over the last two years Greece has employed agile ICT solutions to reduce the administrative burden in front-office G2B transactions. This research supplements historic analysis with fuzzy cognitive maps to offer a multi-dimensional coupling of eGovernment initiatives with digital maturity assessment capabilities and a strategy alignment evaluation framework. This “intelligent x-ray” confirms that front-office technology is important in reducing administrative burden. The digital bypass of bureaucracy seems to be an effective start for Greece. However, this strategy can only serve as a short-term tactical choice. The “intelligent x-ray” provides executivelevel quantification and traceable reasoning to show that excessive emphasis on front- office technology will soon fail to support a strong eGovernment maturity. Organizational efficiency, interoperability, regulatory simplifications, and change management must also act as important objectives. Only then will ICT deliver its full potential, and the eGovernment maturity will improve significantly even with moderate ICT investments.

Keywords: fuzzy cognitive maps; eGovernment strategy; digital maturity; evidencebased policy (search for similar items in EconPapers)
Date: 2022-02
New Economics Papers: this item is included in nep-his and nep-ict
References: View complete reference list from CitEc
Citations:

Published

Downloads: (external link)
https://www.lse.ac.uk/Hellenic-Observatory/Assets/ ... apers/GreeSE-168.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hel:greese:168

Access Statistics for this paper

More papers in GreeSE – Hellenic Observatory Papers on Greece and Southeast Europe from Hellenic Observatory, LSE Contact information at EDIRC.
Bibliographic data for series maintained by Vassilis Monastiriotis ().