The Smiling Face in Marketing Appeals and its Effects on the Customer

Magnus Söderlund () and Sara Rosengren ()
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Magnus Söderlund: Dept. of Business Administration, Stockholm School of Economics, Postal: Stockholm School of Economics, P.O. Box 6501, SE-113 83 Stockholm, Sweden, http://www.hhs.se/ccm
Sara Rosengren: Dept. of Business Administration, Stockholm School of Economics, Postal: Stockholm School of Economics, P.O. Box 6501, SE-113 83 Stockholm, Sweden, http://www.hhs.se/ccm

No 2003:7, SSE/EFI Working Paper Series in Business Administration from Stockholm School of Economics

Abstract: Joy appeals appear frequently in marketing, but they have received little attention from marketing researches compared to other emotional appeals (e.g., sexy appeals, humor appeals, and attraction appeals with decorative models). This study examines one particular aspect of the joy appeal in a marketing context, the smiling face stimulus. The main findings are that the smiling face is more effective than non-smiling faces in eliciting (1) a positive attitude toward the smiling stimulus person, (2) a positive overall attitude to the firm using the smile appeal, and (3) intentions to patronize and recommend this firm.

Keywords: marketing appeals; consumer behavior; emotions; joy (search for similar items in EconPapers)
Pages: 20 pages
Date: 2003-04-08, Revised 2003-04-09
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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