Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care

Henrik Jordahl and Lovisa Persson

No 1212, Working Paper Series from Research Institute of Industrial Economics

Abstract: We measure labor productivity in home care using new data from the recent introduction of digital time measurement in Swedish municipalities. By measuring worker utilization (delivered hours as a share of worked hours) we avoid several problems that have plagued previous studies of public sector productivity. The time use measure exposes substantial variation in productivity between home care units, suggesting room for improvement. More productive units deliver a larger share of the hours approved by care managers and have equally satisfied users.

Keywords: Public sector productivity; Digitalization; Time use; Choice reforms (search for similar items in EconPapers)
JEL-codes: H42 H44 L33 (search for similar items in EconPapers)
Pages: 29 pages
Date: 2018-05-03
New Economics Papers: this item is included in nep-eff, nep-eur, nep-ias and nep-lab
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:hhs:iuiwop:1212

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