Time tracking in home care:Perceptions and reality

Henrik Jordahl, Mårten Blix (), Linda Moberg () and Lovisa Persson
Additional contact information
Mårten Blix: Ratio, Sweden, Postal: Ratio - Näringslivets Forskningsinstitut, Sveavägen 59, 11359 Stockholm, Sweden, https://ratio.se/en/employees/marten-blix/
Linda Moberg: Uppsala University, Postal: Department of Public Health and Caring Sciences, Health Services Research, Box 564, 751 22 UPPSALA, Sweden, https://www.katalog.uu.se/profile/?id=N11-1394

No 2023:6, Working Papers from Örebro University, School of Business

Abstract: We examine the implementation of digital time tracking in home care services in Swedish municipalities. Our study combines original survey data with external measures of quality and costs, allowing us to examine both the perceived and estimated effects of time tracking. According to the responding managers, time tracking has led to improvements in quality and reductions in costs. However, the estimated effects suggest that these managerial perceptions may need to be revised. We found that quality is unaffected or reduced while costs have increased due to the implementation of time tracking.

Keywords: Elderly care; Management accounting; Employee monitoring; Digitalization; Public sector productivity (search for similar items in EconPapers)
JEL-codes: H42 H44 L33 (search for similar items in EconPapers)
Pages: 15 pages
Date: 2023-03-29
New Economics Papers: this item is included in nep-age, nep-des and nep-eur
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Persistent link: https://EconPapers.repec.org/RePEc:hhs:oruesi:2023_006

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