Technology-Intense Service Offerings in the Light of Economic Complexity: Establishing a Holistic Service Ecosystem

Veronika Belousova (), Nikolai Chichkanov, Grigory Gashnikov (), Zhaklin Krayushkina () and Thomas Thurner ()
Additional contact information
Veronika Belousova: National Research University Higher School of Economics (Russia)
Grigory Gashnikov: National Research University Higher School of Economics (Russia)
Zhaklin Krayushkina: University of Geneva (Switzerland)
Thomas Thurner: National Research University Higher School of Economics (Russia)

Foresight and STI Governance (Foresight-Russia till No. 3/2015), 2023, vol. 17, issue 1, 7-17

Abstract: Crisis situations, like the COVID-19 pandemic, have historically been identified as times of enhanced innovation and entrepreneurial activities. Innovation actors are required to respond quickly to a new situation bearing in mind the effects of actions across their network of partners and competitors as well as rising economic complexity. Indeed, first indications suggest that this pandemic is no different and has facilitated the use of digital technologies. In order to assess these developments, this paper studies new service offerings based on digital technologies using the example of three major Russian banks. We found that banks have now developed into technology platforms that use their experience to engage in areas like education, advanced robotics, and health care. Technologies developed by partner organizations, such as the integration of blockchain solutions, have spread rapidly. Thereby, banks have obtained a strategic advantage for launching innovations in the financial industry, including technology and knowledge transfers from other industries.

Keywords: banking; COVID-19; anti-crisis strategies; digitalization; diversification; economic complexity; service innovation; service offerings; technological platforms, fintech (search for similar items in EconPapers)
JEL-codes: O16 O32 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://foresight-journal.hse.ru/data/2023/04/10/2024406128/1-Belousova-7-17.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hig:fsight:v:17:y:2023:i:1:p:7-17

Access Statistics for this article

More articles in Foresight and STI Governance (Foresight-Russia till No. 3/2015) from National Research University Higher School of Economics
Bibliographic data for series maintained by Nataliya Gavrilicheva () and Mikhail Salazkin ().