The influence of empowerment, commitment, job satisfaction and trust on perceived managers' performance

Rachid Zeffane and Hana Ameen Mohammed Al Zarooni

International Journal of Business Excellence, 2008, vol. 1, issue 1/2, 193-209

Abstract: This paper reports on an empirical study examining the factors affecting Perceptions of Managers' Performance (PMPs) in a local government organisation operating in the United Arab Emirates (UAE). The data was based on the responses from 217 employees from a cross-section of departments in that organisation. In particular, the study explored the relative impacts of goal clarity, culture, employee empowerment, organisational commitment and trust on PMPs. The results of stepwise regression analysis revealed that trust, goal clarity, culture and organisational commitment were the variables which most significantly affected PMPs. Further statistical analysis on the entire set of variables revealed that the overall impacts were somewhat sequential. That is, goal clarity and organisational culture tend to affect empowerment and the degree of trust as well as job satisfaction, which in turn affect organisational commitment. The paper culminates with a suggested model revealing the sequencing of the main variables and their relative impact. The impact of these findings for future and management practice is discussed.

Keywords: managers performance; business excellence; objectives clarity; organisational culture; employee empowerment; employee commitment; job satisfaction; trust; perceived performance; local government; United Arab Emirates; UAE. (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbexc:v:1:y:2008:i:1/2:p:193-209

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