 Citizen centric assessment framework for e-governance services qualityVinay Singh and Garima Singh International Journal of Business Information Systems, 2018, vol. 27, issue 1, 1-20 Abstract: Citizen-centric e-governance services are essential to enhance the quality of life of citizens while ensuring citizen empowerment. The present study proposes a framework of assessing quality of e-governance services from the citizens' perspective to find out the degree of its quality impacting citizen satisfaction. The framework is validated through primary data collected from 213 respondents. Confirmatory factor analysis and structured equation modelling are employed to validate the model. The results depict quality of e-governance service and the information being disseminated to the citizens' impact on their satisfaction significantly. The study contributes a parsimonious model that can significantly contribute in future theoretical advances in e-governance quality assessment. The findings can bridge the gap between government initiatives and citizens' needs. Thus, designing high quality e-governance services while keeping the needs and expectations of citizen in focus translates its functional efficacy. Keywords: citizen centric e-governance; e-governance services; citizen satisfaction; quality assessment; information quality; service quality; governance quality. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:27:y:2018:i:1:p:1-20 Access Statistics for this article More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd |
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