Evaluating the quality of delivered systems: a framework and instrument

Carla L. Wilkin

International Journal of Business Information Systems, 2007, vol. 2, issue 2, 127-148

Abstract: The cost to business in terms of time and money for ineffectual Information System (IS) performance is a hidden, but significant cost, not only in economic terms, but also in terms of job performance and job satisfaction. This paper significantly advances prior proposals concerned with the evaluation of IS performance by detailing the development of a reliable, effective and low cost instrument for measuring facets of quality of delivered systems. QUALIT achieves this by considering the viewpoints of a broad cross sectional representation of end-user stakeholders in the performance of their jobs. Results to date indicate the merit of such an approach.

Keywords: components; delivered systems; information systems; dimensions; expectations; indicators; IS performance; job satisfaction; perceptions; quality; performance measurement; business information. (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:2:y:2007:i:2:p:127-148

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