ERP systems implementation success factors: IS and non-IS managers' perceptions

Emad M. Kamhawi and Angappa Gunasekaran

International Journal of Business Information Systems, 2009, vol. 4, issue 6, 688-704

Abstract: Although previous studies have examined the success of Enterprise Resource Planning (ERP) systems implementations, limited research has considered providing a better understanding of the factors that explain success based on feedback from multiple stakeholders. This research uses a field study to compare between the perceptions of the Information Systems (IS) managers and non-IS managers who work in Bahraini enterprises using ERP systems concerning implementation success and the predicators for such systems. The study results showed that the meaning of success of ERP systems did not seem to differ between IS and non-IS managers. They both adopt user satisfaction and business value metrics to measure success. Moreover, both groups perceived 'resistance' and 'organisational fit' as the prime factors for ERP success. However, their perceptions about the rest of the success factors investigated in this study differed, as IS mangers selected 'ease of use', 'training' and 'technical fit' as success predicators while non-IS managers selected 'competitive pressures', 'strategic fit' and 'business process reengineering' factors. In the end, implications concerning the differences between the perceptions of the two main stakeholders have been put forward.

Keywords: enterprise resource planning; ERP systems; ERP implementation; critical success factors; Bahrain; information systems; ERP project success; ERP business success. (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://www.inderscience.com/link.php?id=26699 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:4:y:2009:i:6:p:688-704

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().