The evolution of e-banking: a study of Indian and Kenyan technology awareness

Richard Nyangosi, J.S. Arora and Sumanjeet Singh

International Journal of Electronic Finance, 2009, vol. 3, issue 2, 149-165

Abstract: Banking through electronic channels has gained increasing popularity in recent years. This system, popularly known as 'e-banking', provides alternatives for faster delivery of banking services to a wide range of customers. This study aims to collect customers' opinions regarding the importance of e-banking and the adoption levels of various e-banking technologies in India and Kenya. The study also highlights the trends of e-banking indicators in India and Kenya. Further, it segregates the data collected into an Indian and a Kenyan customer basis, to identify differences in their attitudes towards the emergence of e-banking. The overall result indicates that customers in both countries have developed positive attitudes and they attach much importance to the emergence of e-banking.

Keywords: electronic banking; e-banking; electronic finance; e-finance; technology awareness; banking services; customer attitudes; India; Kenya; developing countries. (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijelfi:v:3:y:2009:i:2:p:149-165

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