An exploratory study to examine the success of electronic banking systems implementation in a developing nation

Francis Kofi Andoh-Baidoo, Marco A. Villarreal, Lai C. Liu and Perpetual Wuddah-Martey

International Journal of Electronic Finance, 2010, vol. 4, issue 3, 221-235

Abstract: This exploratory study examines the success of electronic banking systems implementation in a developing nation environment. We use the DeLone and McLean (D&M) Information System (IS) success model as a theoretical framework to examine the success of IS implementations in one national bank and one international bank in Ghana. Results indicate that the D&M model is only partially applicable in a developing economy environment. Specifically, only 6 of the 12 paths were found to be significant. System quality, service quality and intent to use/use influence user satisfaction.

Keywords: electronic banking; e-banking; information systems; systems implementation; developing nations; success; DeLone and McLean model; international banks; Ghana; Africa; developing economies; system quality; service quality; intent to use; user satisfaction; electronic finance; e-finance. (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijelfi:v:4:y:2010:i:3:p:221-235

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