Critical success factors for technology-based startups

José Santisteban, David Mauricio and Orestes Cachay

International Journal of Entrepreneurship and Small Business, 2021, vol. 42, issue 4, 397-421

Abstract: Technology-based startups (TBSs) significantly contribute to the generation of jobs and economic development; therefore, the success of these companies should be guaranteed. However, despite their importance, TBSs have a high failure rate worldwide. The objective of this study is to identify CSFs for TBSs based on the analysis of the information systems theory, as well as theories on human, social, and organisational behaviour. This descriptive empirical study performed a simple correspondence analysis of the perceptions of 125 CEOs of TBSs located in Peru using student's t-test. The following effects were identified: technological surveillance → knowledge absorptive capacity, knowledge absorptive capacity → perceived performance of a product and/or service, knowledge absorptive capacity → dynamic capability, knowledge absorptive capacity → innovative and entrepreneurial culture, the perceived performance of a product and/or service → customer satisfaction, and the quality of a product and/or service → customer satisfaction. The results of the simple correspondence analysis showed that all identified relationships were valid using student's t-test at a 95% confidence level, with a high or very high effect, except for the impact of knowledge absorptive capacity on the innovative and entrepreneurial culture. This study identified ten CSFs for TBSs.

Keywords: technology-based startup; TBS; critical success factors; CSFs; IT startup; new technology-based firm; entrepreneurship. (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations: View citations in EconPapers (5)

Downloads: (external link)
http://www.inderscience.com/link.php?id=114266 (text/html)
Open Access

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijesbu:v:42:y:2021:i:4:p:397-421

Access Statistics for this article

More articles in International Journal of Entrepreneurship and Small Business from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().