Supporting knowledge creation with e-mail

Nilmini Wickramasinghe and Sharman Lichtenstein

International Journal of Innovation and Learning, 2006, vol. 3, issue 4, 416-426

Abstract: Currently, Nonaka's (1994) knowledge spiral, and Spender's (1996) and Blackler's (1995) respective frameworks, are considered important for understanding knowledge creation. In this paper, we illustrate how a relatively simple and ubiquitous technology, namely e-mail, can be used to support, enable and even enhance knowledge creation, and thereby actualise these frameworks.

Keywords: e-mail; explicit knowledge; knowledge creation; knowledge management; knowledge spiral; tacit knowledge; email. (search for similar items in EconPapers)
Date: 2006
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