Cloud-based technology for small and medium scale enterprises: a decision-making paradigm using IPA, AHP and fuzzy-AHP techniques

S.P. Anbuudayasankar, Ramesh Srikanthan, Margabandu Karthik, Prashant R. Nair, Nagarajan Sivakarthik and Packirisamy Indukumar

International Journal of Integrated Supply Management, 2020, vol. 13, issue 4, 335-352

Abstract: Small and medium scale enterprises (SMEs) are the backbone of the world economy. In today's challenging and dynamic business environment, popularly referred to as VUCA short for volatility, uncertainty, complexity and ambiguity, SMEs need to continually adapt and adopt technological solutions to stay competitive. Cloud computing is a disruptive information and communication technology (ICT) tool, which can be leveraged by SMEs for this purpose. However widespread adoption of cloud computing in SMEs is elusive. In this paper, we analyse the attributes that influence the adoption of cloud computing in SMEs using techniques like importance performance analysis (IPA), analytic hierarchy process (AHP) and fuzzy-AHP. IPA technique is used to identify the areas of improvement for service providers as also improve their efficiency. AHP technique has been used to rank different attributes of the technology in the order of preference from an SME's perspective. Both results are studied conjointly thereby re-iterating the importance of certain attributes of the technology so as to help managers devise strategies to increase the adoption of cloud-based technologies.

Keywords: importance performance analysis; IPA; analytic hierarchy process; AHP; fuzzy-AHP; cloud-based supply chain management; CBSCM; small and medium scale enterprises; SMEs; Industry 4.0. (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://www.inderscience.com/link.php?id=110732 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijisma:v:13:y:2020:i:4:p:335-352

Access Statistics for this article

More articles in International Journal of Integrated Supply Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().