Exploring user acceptance of WAP services from the perspectives of perceived value and trust

Tao Zhou, Yaobin Lu and Bin Wang

International Journal of Information Technology and Management, 2010, vol. 9, issue 3, 302-316

Abstract: We examine the factors influencing a user's perceived value and trust in adopting wireless application protocol (WAP) services based on the trade-off between the benefits and costs. Perceived benefits include ubiquitous connection and contextual offering. Costs include perceived fees, privacy risk and security risk. Using a questionnaire survey, we found that ubiquitous connection, perceived fees and security risk were significantly related to perceived value, while contextual offering and security risk were significantly related to trust. In addition, trust was positively related to perceived value and both trust and perceived value were positively related to the behavioural intention. These results show that m-service providers should focus on factors such as ubiquitous connection, contextual offerings, pricing and security when promoting their products and services.

Keywords: mobile commerce; m-commerce; electronic commerce; e-commerce; perceived value; trust; ubiquitous connection; China; user acceptance; wireless application protocol; WAP services; cost benefit analysis; privacy; security; pricing; contextual offerings; mobile computing; information management; ICT; information technology; communications technology. (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (2)

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