Six Sigma project selection via quality function deployment

Muthuswamy Shanmugaraja, M. Nataraj and Nallasamy Gunasekaran

International Journal of Productivity and Quality Management, 2012, vol. 10, issue 1, 85-111

Abstract: Six Sigma is one of the most widely used methodologies in many organisations for improving the quality of process/product to enhance customer satisfaction and company revenue. A detailed literature review discloses that the project selection is an area of extreme importance for assuring the success of Six Sigma implementation, but that has been less researched in the past. This research paper aims to develop a project selection method by combining quality function deployment and Six Sigma to assist the organisations as well as Six Sigma consultants for selecting right project. A real-time case study from an Indian small- and medium-sized enterprise is explored in this paper to see the sights of the proposed methodology.

Keywords: project selection; six sigma; QFD; quality function deployment; SMEs; small and medium-sized enterprises; customer satisfaction; quality improvement. (search for similar items in EconPapers)
Date: 2012
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