ISO 9000 implementation and performance: empirical evidence from Vietnamese companies

Anh Chi Phan, Minh Hue Nguyen, Hoa Vu Mai Luong and Yoshiki Matsui

International Journal of Productivity and Quality Management, 2016, vol. 18, issue 1, 53-77

Abstract: This study seeks to examine the situation of ISO 9000 implementation in Vietnamese companies and its relationship with company performance. Based on data collected from 108 companies through a questionnaire survey in 2012, we investigate the changes in quality management practices and different performance dimensions before and after ISO 9000 implementation, and study the impact of ISO 9000 implementation on company performance. The results of statistical analysis indicate that ISO 9000 implementation significantly improves various quality management practices and quality performance. This study contributes to the quality management literature by highlighting the significant impact of ISO 9000 on the performance of the Vietnamese companies. In addition, the results of this study provide meaningful and practical insight into quality management practices in the companies.

Keywords: ISO 9000 implementation; quality management practices; firm performance; Vietnam; manufacturing industry; quality standards; ISO 9000 performance; quality performance. (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (1)

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