Critical success factors of TQM: a UK study

Khalifa Al-Khalifa and Elaine Aspinwall

International Journal of Productivity and Quality Management, 2008, vol. 3, issue 4, 430-443

Abstract: This paper has presented the results of a study on Critical Success Factors for Total Quality Management (TQM) implementation in UK organisations. A survey instrument (10 Success Factors) developed by Yusof and Aspinwall for use in the automotive sector was used after some modification. The findings have supported previous study and validated the instrument as a reliable tool. The results indicated that the Manufacturing sectors in UK is embarked towards quality excellence. Suggestions were made to replicate the study in some developing countries.

Keywords: total quality management; TQM; critical success factors; survey; UK; United Kingdom; manufacturing. (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (3)

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