Redesigning the inter-facility network of a parcel distribution company in a developing country

Omar Ben-Ayed

International Journal of Services, Economics and Management, 2012, vol. 4, issue 1, 27-42

Abstract: This paper describes a real-world case study consisting in redesigning the inter-facility network of a parcel distribution company in a developing country. The primary objective of the paper is to identify and indeed convey the existing technical, organisational and cultural challenges. As it turns out, many of the challenges have been successfully dealt with. However, some of them have been so momentous that they seemed to hold back the progress of the project. Unlike the technical challenges, which can be overcome thanks to technical skills and work persistence, organisational-cultural challenges command much more requirements that may go well beyond the scope of any scientific project. The paper helps draw interesting lessons that can be useful for other service process design projects in developing countries.

Keywords: field study; facility location; hub-and-spoke; process design; parcel distribution; shipping; network design; organisational culture; developing countries; parcels; courier; freight; express; network redesign; services. (search for similar items in EconPapers)
Date: 2012
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=43944 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:injsem:v:4:y:2012:i:1:p:27-42

Access Statistics for this article

More articles in International Journal of Services, Economics and Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().