An E-Commerce Process Model: Perspectives from E-Commerce Entrepreneurs

David Paper, Eric Pedersen and Keith Mulbery
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David Paper: Utah State University, USA
Eric Pedersen: Dixie State College, USA
Keith Mulbery: Utah Valley State College, USA

Journal of Electronic Commerce in Organizations (JECO), 2003, vol. 1, issue 3, 28-47

Abstract: The failure of dot-coms is a staggering 75% in the first two years. Many of these failures were small and medium-sized enterprises (SMEs). One of the most commonly cited reasons for failure has been lack of a workable strategic business model to guide e-commerce (electronic commerce) efforts. We began this study because we wanted to explore if successful e-commerce SMEs use a guiding strategic process model, and if they do, ask them to articulate the model components. We chose a qualitative research method to obtain a rich description of the e-commerce process. The interview pool consisted of 15 interviews with established SME e-commerce entrepreneurs. From deep analysis of the data, a set of e-commerce process components and interrelationships between those components emerged from the data. We then synthesized (from the rich description) a model of the e-commerce process.

Date: 2003
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