The Effect of the COVID-19 Pandemic on the Mobile Messaging Application Among Millennials in Public Universities in Malaysia

Normalini Md Kassim, Wan Normila Mohamad and Nor Hazlina Hashim
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Normalini Md Kassim: Universiti Sains Malaysia, Malaysia
Wan Normila Mohamad: Universiti Teknologi MARA, Seremban, Malaysia
Nor Hazlina Hashim: University of Malaya, Malaysia

International Journal of Enterprise Information Systems (IJEIS), 2022, vol. 18, issue 1, 1-21

Abstract: Mobile messaging apps are currently a popular method in Malaysia for communicating while on the go, owing to its convenience, reliability, and contact-free feature of mobile application. Fueled by mobile internet and smartphone growth, mobile messaging apps have become a strong force in the mobile app sector, offering users an alternative to SMS-based texting paired with social media elements and enhanced features, such as group chats and photo sharing. The study was anchored using the unified theory of acceptance and use of technology 2 theory. A survey with 150 respondents and PLS analysis is used to determine the antecedents of mobile application continuance usage during the COVID-19 pandemic. The results revealed that there is an influence in the usage of mobile messaging apps among the younger generation in Malaysian public university students during the COVID-19 pandemic. The main implication shows that mobile application among young generations in public universities has become popular. The convenience usage of the internet has turned the world into a global village.

Date: 2022
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