Factors Influencing Electronic Government Social Sustainability

Emad Abu-Shanab and Heba Al-Quraan
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Emad Abu-Shanab: MIS Department, Yarmouk University, Irbid, Jordan
Heba Al-Quraan: MIS Department, Yarmouk University, Irbid, Jordan

International Journal of Information Communication Technologies and Human Development (IJICTHD), 2015, vol. 7, issue 2, 42-56

Abstract: The diffusion of the Internet and other ICT tools has participated successfully to increasing the interaction between citizens, businesses, and governments. Citizens became active participants in both political as well as social reform process. Efforts should be exerted towards sustaining e-government projects to gain the benefits from such initiatives in facilitating work, improving quality of services, enhancing the process of service provision, saving cost, reducing errors, and encourage the communication with political bodies in country. This study tried to explore the factors that influence the sustainability of e-government projects through an empirical study that utilized 248 surveys collected randomly within the educational sector. Results indicated that participation, awareness, and availability were significant predictors of such construct, while trust was not a significant predictor.

Date: 2015
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