User Experience of Mobile Internet: Analysis and Recommendations

Eija Kaasinen, Virpi Roto, Kristin Roloff, Kaisa Väänänen-Vainio-Mattila, Teija Vainio, Wolfgang Maehr, Dhaval Joshi and Sujan Shrestha
Additional contact information
Eija Kaasinen: VTT Technical Research Centre of Finland, Finland
Virpi Roto: Nokia Research Center, Finland
Kristin Roloff: Swisscom(Switzerland) Ltd., Switzerland
Kaisa Väänänen-Vainio-Mattila: Tampere University of Technology, Finland
Teija Vainio: Tampere University of Technology, Finland
Wolfgang Maehr: Opera Software ASA, Norway
Dhaval Joshi: Nokia Research Center, India
Sujan Shrestha: Brunel University, UK

International Journal of Mobile Human Computer Interaction (IJMHCI), 2009, vol. 1, issue 4, 4-23

Abstract: Mobile access to the Internet with handheld devices has been technically possible for quite a while and consumers are aware of the services but not so ready to use them. A central reason for the low usage is that user experience of the mobile Internet is not yet sufficiently good. This paper analyses the mobile Internet from the end-user perspective, identifying factors and solutions that would make Internet usage on a mobile device an enjoyable experience. User experience can be improved by a better understanding of users and usage contexts, by developing mobile services that better serve the needs of mobile users, easing service discovery and by developing the infrastructure needed for the mobile Internet. This paper discusses all these aspects and gives development recommendations. Multidisciplinary and multicultural cooperation between the various actors in the field is needed to improve user experience.

Date: 2009
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 18/ijmhci.2009100102 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jmhci0:v:1:y:2009:i:4:p:4-23

Access Statistics for this article

International Journal of Mobile Human Computer Interaction (IJMHCI) is currently edited by Joanna Lumsden

More articles in International Journal of Mobile Human Computer Interaction (IJMHCI) from IGI Global
Bibliographic data for series maintained by Journal Editor ().