Modeling the Success of Windows Domain Network (WDN) Using the DeLone and McLean Information System (IS) Success Model: A University Case

Melanie Mamites Himang, Eduardo Mendoza, Rebecca Manalastas, Lanndon Ocampo and Celbert Mirasol Himang
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Melanie Mamites Himang: Cebu Technological University, Cebu, Philippines
Eduardo Mendoza: Cebu Technological University, Cebu, Philippines
Rebecca Manalastas: Cebu Technological University, Cebu, Philippines
Lanndon Ocampo: Cebu Technological University, Cebu, Philippines
Celbert Mirasol Himang: Cebu Technological University, Cebu, Philippines

International Journal of Sociotechnology and Knowledge Development (IJSKD), 2019, vol. 11, issue 3, 30-55

Abstract: This work attempts to evaluate the success of the Windows Domain Network (WDN) using the DeLone and McLean information system (IS) success model. With a case in a University in the Philippines, this study utilized a total of 290 valid responses from 424 participants. Results using structural equation modeling (SEM) indicate that information, service, and system quality demonstrate a moderately positive relationship with system usage and have a significant relationship with user satisfaction. On the other hand, system usage exhibits a significant relationship both to user satisfaction and net benefits, while user satisfaction demonstrates a positive relationship with net benefits. Findings also suggest that information quality, system quality, and service quality have a positive influence on system usage while only service quality yields no significant influence on user satisfaction. Implications of these findings are discussed in this work.

Date: 2019
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