A Structured Test Approach for Service Concepts

Thomas Burger, Kwang-Jae Kim and Thomas Meiren
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Thomas Burger: Fraunhofer Institute for Industrial Engineering, Germany
Kwang-Jae Kim: Pohang University of Science and Technology (POSTECH), South Korea
Thomas Meiren: Fraunhofer Institute for Industrial Engineering, Germany

International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 2010, vol. 1, issue 4, 12-21

Abstract: To assure new services attain a certain level of quality, services should be developed and tested systematically like products or software. In practice, this is rarely the case, especially in regards to the testing of service concepts due to appropriate solutions, processes, and methodology seem to be missing. In this paper, the authors propose an approach to how service testing can be realized in practice and present supporting processes, methods, and technologies for testing services in laboratory environments.

Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jssmet:v:1:y:2010:i:4:p:12-21

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International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) is currently edited by Ahmad Taher Azar

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