Information Systems Outsourcing by Large American Industrial Firms: Choices and Impacts

J. Stephanie Collins and Robert A. Millen
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J. Stephanie Collins: Northeastern University, USA
Robert A. Millen: Northeastern University, USA

Information Resources Management Journal (IRMJ), 1995, vol. 8, issue 1, 5-14

Abstract: Outsourcing is one of the most widely discussed topics in information systems today. Yet, in spite of a number of articles describing the experiences of individual firms, little is known about outsourcing in general. To address this, a survey was mailed to the CIO (or equivalent) of the 500 largest industrial firms in the United States. The results from the 110 responses received indicate the extent and effects of outsourcing among users of such services. The survey also collected data about the outsourcing plans of nonusers. The survey provided information about the planning and implementation issues encountered, benefits achieved, and impact on performance. This study is a benchmark of current outsourcing practice. In addition, this study tests some commonly accepted assumptions about the reasons for outsourcing, and the effects of outsourcing on the firm

Date: 1995
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