Factors critical to a successful ERP implementation: evidence from an emerging economy

Alba Demneri Kruja and Amelia Bullari
Additional contact information
Alba Demneri Kruja: Epoka University,Faculty of Economics and Administrative Sciences,Tirana,Albania
Amelia Bullari: Epoka University,Faculty of Architecture and Engineering,Tirana,Albania

Romanian Journal of Economics, 2024, vol. 59, issue 2(68), 84-94

Abstract: This research aims to assess factors critical to successful implementation of enterprise resource planning (ERP) systems in emerging economies. Method: An exploratory case study design using semi-structured interviews as a data collection technique was employed. Results: This study offers valuable findings for the Albanian ERP market using a qualitative research design. ERP initiatives receive significant investment to improve the overall company’s performance. Implementing ERP systems has the potential to provide benefits such: as reduced inventory costs, improved data sharing process among departmental units, real-time data reporting in a single source of information. Therefore, it is critical to assess past, present, and future performance to determine whether these investments are beneficial or not for the company. Despite the benefits of ERP system implementation, organizations may experience serious challenges during the process, and the risk of project partial failure is high. Originality: This research has implications as it provides a set of critical success factors (CSFs) that are applicable in Albania to companies wishing to implement ERP, but at the same time also for traders and consultants. Recognizing these factors will result in a more seamless implementation path.

Keywords: ERP systems; CSF; construction industry; emerging economies (search for similar items in EconPapers)
JEL-codes: L61 M11 O14 O33 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.revecon.ro/articles/2024-2/2024-2-6.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ine:journl:v:59:y:2024:i:68:p:84-94

Access Statistics for this article

Romanian Journal of Economics is currently edited by Institute of National Economy

More articles in Romanian Journal of Economics from Institute of National Economy Contact information at EDIRC.
Bibliographic data for series maintained by Valentina Vasile ().