The Evolution of Supply-Chain-Management Models and Practice at Hewlett-Packard

Hau L. Lee and Corey Billington
Additional contact information
Hau L. Lee: Department of Industrial Engineering and Engineering Management, Stanford University, Stanford, California 94305
Corey Billington: Strategic Planning and Modeling, Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, California 94304

Interfaces, 1995, vol. 25, issue 5, 42-63

Abstract: Late in the 1980s, Hewlett-Packard (HP) faced inventories mounting into the billions of dollars and alarming customer dissatisfaction with its order fulfillment process. HP produces computation and measurement products whose supply chains include manufacturing integrated circuits, board assembly, final assembly, and delivery to customers. To reduce inventory and improve order fulfillment, HP called on an internal team of industrial engineers and management scientists augmented by academic collaboration. The team used an iterative process, enriched by the interaction of model development and application. HP reaped benefits well beyond its manufacturing operations, extending to diverse functions throughout the organization. Similarly, the academic partners have infused their research with real-life experience. The supply-chain methodology is now mature, and HP is transferring the technology into the product divisions.

Keywords: inventory/production: applications; industries: computers (search for similar items in EconPapers)
Date: 1995
References: Add references at CitEc
Citations: View citations in EconPapers (38)

Downloads: (external link)
http://dx.doi.org/10.1287/inte.25.5.42 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:25:y:1995:i:5:p:42-63

Access Statistics for this article

More articles in Interfaces from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().