Reinventing Crew Scheduling at Netherlands Railways

Erwin Abbink (), Matteo Fischetti (), Leo Kroon (), Gerrit Timmer () and Michiel Vromans ()
Additional contact information
Erwin Abbink: NS Reizigers, Department of Logistics, PO Box 2025, NL-3500 HA Utrecht, The Netherlands
Matteo Fischetti: Double Click sas, Via Crescini 82/C, I-35126, Padova, Italy
Leo Kroon: NS Reizigers, Department of Logistics, PO Box 2025, NL-3500 HA Utrecht, The Netherlands
Gerrit Timmer: ORTEC, PO Box 490, NL-2800 AL Gouda, The Netherlands
Michiel Vromans: ProRail Capacity Planning, PO Box 2038, NL-3500 GA Utrecht, The Netherlands

Interfaces, 2005, vol. 35, issue 5, 393-401

Abstract: In 2001, the 6,500+ drivers and conductors of the Dutch railway operator NS Reizigers were very dissatisfied with the structure of their duties, which led to nationwide strikes. However, the successful application of an operations research model supported the development of an alternative set of scheduling rules. This alternative set of rules, called Sharing-Sweet-and-Sour, satisfied the drivers’ and conductors’ requests for more variety in their duties and improved the railway operator’s punctuality and efficiency. The application of the operations research model cut personnel costs by about $4.8 million (1.2 percent) per year. Moreover, we showed that the railway operator could even reduce personnel costs by over $7 million per year.

Keywords: transportation: scheduling; government: services (search for similar items in EconPapers)
Date: 2005
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Citations: View citations in EconPapers (39)

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