ICT acceptation: The case of CRM project

Mouna Jegham and Jean-Michel Sahut

No 2014-356, Working Papers from Department of Research, Ipag Business School

Abstract: The implementation of Information and Communication Technology (ICT) project constitutes a major change for any organization, the actual implementation appears to be very heavily biased toward the technological aspects while paying little attention to man

Pages: 6 pages
Date: 2014-01-01
New Economics Papers: this item is included in nep-cse and nep-ppm
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