An integrated quality and resilience engineering framework in healthcare with Z-number data envelopment analysis

Madjid Tavana (), Salman Nazari-Shirkouhi () and Hamidreza Farzaneh Kholghabad ()
Additional contact information
Madjid Tavana: La Salle University
Salman Nazari-Shirkouhi: University of Tehran
Hamidreza Farzaneh Kholghabad: University of Tehran

Health Care Management Science, 2021, vol. 24, issue 4, No 7, 768-785

Abstract: Abstract Supplier selection for medical equipment is a major challenge for hospitals in healthcare supply chains. The primary reason for measuring medical equipment supplier efficiency is to achieve the highest level of overall performance and productivity in healthcare supply chains. This study presents an integrated quality and resilience engineering (QRE) framework for evaluating medical equipment suppliers’ performance using structural equation modeling and Z-number data envelopment analysis (Z-DEA). Noise analysis is used to select the best α-cut for the Z-DEA model, and fuzzy data are used to handle uncertainties. We show that flexibility, conformance to standards, redundancy, cost, quality certifications, and delivery time significantly affect the medical equipment suppliers’ performance. In addition, we demonstrate that the proposed integrated QRE framework is more efficient and informative than stand-alone quality engineering or resiliency engineering. We present a case study in a cardiovascular hospital to illustrate the applicability of the proposed framework for medical equipment supplier evaluation and selection. To the best of our knowledge, this is the first study to integrate QRE and Z-DEA for supplier performance evaluation in healthcare.

Keywords: Quality and resilience engineering; Data envelopment analysis; Supplier evaluation; Healthcare; Z-number; Fuzzy set (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://link.springer.com/10.1007/s10729-021-09550-8 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:kap:hcarem:v:24:y:2021:i:4:d:10.1007_s10729-021-09550-8

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/10729

DOI: 10.1007/s10729-021-09550-8

Access Statistics for this article

Health Care Management Science is currently edited by Yasar Ozcan

More articles in Health Care Management Science from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().