Banks and Financial Discrimination: What Can Be Learnt from the Spanish Experience?

B. Fernández-Olit (), C. Ruza (), M. Cuesta-González () and Mariano Matilla-García
Additional contact information
B. Fernández-Olit: EAE Business School
C. Ruza: UNED
M. Cuesta-González: UNED

Journal of Consumer Policy, 2019, vol. 42, issue 2, No 7, 303-323

Abstract: Abstract This paper analyses the phenomenon of financial discrimination that has been identified in many developed countries in the aftermath of the financial crisis. We would consider the process of worsening quality in the provision of banking products and services as part of the increasing problem of financial exclusion, which should consider not only physical access to branches but also the difficulties of using banking services and products. Our primary concern is focused on the collective of vulnerable customers, so we have carried out an analysis at a micro-scale (urban districts and municipalities) to identify the main determinants of financial discrimination of territories according to their socioeconomic profile. This study constitutes a first attempt to analyse financial discrimination in the provision of banking products and services at an urban micro-scale. We have considered the cases of Madrid and Barcelona in Spain as good references, as these large urban territories have a high level of social inequality. The methodology applied is quantile regressions, a useful technique for analysing the “extreme” nature of the phenomenon of financial discrimination. Our results confirm that the more overloaded branches are located in districts characterized by a lower socioeconomic profile, indicating a banking industry trend towards “low-cost” retail banking to serve the group of less profitable, more vulnerable customers. Some recommendations are outlined for policymakers in line with the aims and scope of the Payment Accounts Directive of the European Union.

Keywords: Financial inclusion; Discrimination; Social inequality; Vulnerable customer; Financial crisis; Financial system restructuration (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s10603-019-09412-5

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