Who's Monitoring the Monitors? Examining Monitors' Accuracy and Consistency to Improve the Quality of Interviews

Joseph Baker, Claudia Gentile, Jason Markesich and Shawn Marsh

Mathematica Policy Research Reports from Mathematica Policy Research

Abstract: Most survey organizations use monitoring to evaluate the performance of telephone interviewers, identify problems with survey questions, and provide recommendations for interviewing techniques or methodological investigations of questionnaire designs.

Keywords: Monitoring; inter-rater reliability; assessing interviewer performance; consistency training; quality control; data quality (search for similar items in EconPapers)
Pages: 14
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