Examining the Implications of Organizational Structure Changes from a Transaction Cost Perspective: a Longitudinal Study of an Outsourcing Vendor

Albert Plugge and Jacques Brook
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Albert Plugge: Faculty of Technology, Policy and Management Delft University of Technology, The Netherlands
Jacques Brook: Maastricht School of Management, the Netherlands

No 2011/12, Working Papers from Maastricht School of Management

Abstract: Since firms’ rationale to outsource parts of their IT function are mainly based on cost reduction, many vendors applied a high level of standardization in organizing the delivery of IT services to decrease their cost level. As the environment of firms changes frequently, it is of key importance for vendors to assess how these exogenous developments affect their organizational structure. Changing the organizational structure, however, may affect the cost structure of the outsourcing arrangement over time. Drawing on the Transaction Cost Economics the objective of our study is to examine how environmental uncertainty and asset specificity affect vendors’ functional organizational structure and, in turn, influences ex-post transaction costs. A retrospective view on a case study was investigated from the perspective of a global outsourcing vendor. Studying various client episodes and the vendor’s response we find that an increase of the degree of asset specificity leads to higher transaction costs. Our results suggest that the vendor’s functional organizational structure can be considered as a mediator in minimizing the ex-post transaction costs. Executives and managers need to be aware that uncertainty and asset specificity may lead to an increase of the coordination costs. Therefore, vendors should need to reassess their organizational structure regularly and implement adjustments to control their ex-post transaction costs. The paper concludes with implications for practitioners that can help vendors in managing their cost structure.

Keywords: outsourcing; strategic management; organizational structure; transaction cost (search for similar items in EconPapers)
JEL-codes: M15 M19 (search for similar items in EconPapers)
Pages: 26 pages
Date: 2011-09
New Economics Papers: this item is included in nep-cse and nep-ppm
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