Five-year Performance Contracts and Service Delivery in Local Authorities in Zimbabwe: The Case of Ruwa

Brenda Mutengambiri, Daniel Somane, Chipo Joyce Chigome, Gay Gweshe and Mervis Chiware

Journal of Public Administration and Governance, 2024, vol. 14, issue 1, 103117

Abstract: Globally, public sector institutions are struggling to offer public services effectively and efficiently. Zimbabwe has introduced five-year performance contracts in the public sector in order to address challenges bedeviling the public sector institutions. This study sought to analyse the impact of five-year performance contracts on local authorities’ service delivery. The literature reviewed showed that Zimbabwe’s public sector organization have a long-standing history of under performance. Performance contracts were therefore, introduced to rectify performance challenges in the public sector. A qualitative inquiry of a case study indicated that political interference, financial challenges, lack of skills of the employees and lack of commitment of the leaders are among the factors leading to poor implementation of performance contracts. As a way forward research recommends the transformation of the structural mechanisms underlying the implementation of performance contracts, training of employees, reimbursement of local authorities by the central government and inclusion of the lower-level employees in setting of targets. Widespread awareness-raising campaigns of both the need for performance contracts and the benefits of such measures are needed.

Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.macrothink.org/journal/index.php/jpag/article/download/21880/16879 (application/pdf)
https://www.macrothink.org/journal/index.php/jpag/article/view/21880 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:mth:jpag88:v:14:y:2024:i:1:p:103117

Access Statistics for this article

Journal of Public Administration and Governance is currently edited by Milo Thomson

More articles in Journal of Public Administration and Governance from Macrothink Institute
Bibliographic data for series maintained by Technical Support Office ( this e-mail address is bad, please contact ).