The role of online marketplaces in protecting and empowering consumers: Country and business survey findings

Oecd

No 329, OECD Digital Economy Papers from OECD Publishing

Abstract: Online marketplaces matching third-party sellers with consumers are now key e-commerce channels globally. Despite their popularity and the benefits they bring to consumers, they do present a number of risks, for example when their third-party sellers engage in misleading marketing and fraud, or supply unsafe products. This report summarises results from a 2021 OECD survey of 28 countries and 15 platform businesses examining the role of online marketplaces in enhancing consumer protection. The report highlights a range of encouraging initiatives by many participating countries and online marketplaces to better protect consumers, often taken in co-operation with one another, but also identifies several key areas where more action is needed.

Date: 2022-07-22
New Economics Papers: this item is included in nep-pay and nep-reg
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Persistent link: https://EconPapers.repec.org/RePEc:oec:stiaab:329-en

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