Consumer vulnerability in the digital age

Oecd

No 355, OECD Digital Economy Papers from OECD Publishing

Abstract: Protecting consumers when they are most vulnerable has long been a core focus of consumer policy. This report first discusses the nature and scale of consumer vulnerability in the digital age, including its evolving conceptualisation, the role of emerging digital trends, and implications for consumer policy. It finds that in the digital age, vulnerability may be experienced not only by some consumers, but increasingly by most, if not all, consumers. Accordingly, it sets out several measures to address the vulnerability of specific consumer groups and all consumers, and concludes with avenues for more research on the topic.

Date: 2023-06-26
New Economics Papers: this item is included in nep-pay and nep-reg
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