Peranan Customer Service Dalam Meningkatkan Pelayanan Kepada Nasabah Pada PT. BPD Sumatera Barat Cabang Pasar Raya Padang

Putri Natasya and Doni Marlius

No 4y6g8, OSF Preprints from Center for Open Science

Abstract: This study aims to know the role of customer service in improving service to customers at PT. BPD Sumatera Barat Cabang Pasar Raya Padang. In analyzing the data, the author uses qualitative data analysis methods as a research method that explains in depth the role of customer service in improving services to customers at PT. BPD Sumatera Barat Cabang Pasar Raya Padang. The method of analysis is viewed from two different aspects, namely between theory and practice. The results of the research on the role of customer service in providing information are very good and customers are very satisfied with the services provided by customer service.

Date: 2021-08-21
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:4y6g8

DOI: 10.31219/osf.io/4y6g8

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