Penerapan Manajemen Risiko Operasional Unit Customer Service PT. Bank Nagari Cabang Alahan Panjang

Dini Fonika Putri, Afriyeni Afriyeni and Jhon Fernos

No da9hs, OSF Preprints from Center for Open Science

Abstract: This research was conducted to find out how the implementation of operational risk management in the customer service unit at PT Bank Nagari Cabang Alahan Panjang. The method used in this research is the interview method with the customer service unit and the qualitative method by systematically parsing the data from the facts that occurred. based on the results of this study it was found that PT. Bank Nagari Cabang Alahan Panjang has implemented operational risk management of the customer service unit, to prevent complaints from customers, errors in inputting customer data, errors in printing customer passbooks which resulted in damaged books.

Date: 2022-12-11
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:da9hs

DOI: 10.31219/osf.io/da9hs

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