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Resiko Operasional Unit Teller Dan Customer Service Pada PT. BPR Ophir Pasaman Barat

Ratna Wulandari, Afriyeni Afriyeni and Jhon Fernos

No f7ruq, OSF Preprints from Center for Open Science

Abstract: The purpose of this study is to find out how the implementation of operational risk that occurs in the teller and customer service units at PT.BPR Ophir Pasaman Barat. The method used in this study is the interview method with the teller and customer service units with a qualitative method by systematically parsing the data from the facts that occurred. Based on the results of this study it was found that PT. Bank BPR Simpang 3 Ophir Pasaman Barat has implemented operational risk management for teller units and customer service to prevent complaints from customers, errors in inputting customer data, mistakes in printing customer passbooks which resulted in the book being damaged

Date: 2022-12-12
New Economics Papers: this item is included in nep-rmg
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:f7ruq

DOI: 10.31219/osf.io/f7ruq

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