PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN PELAYANAN TERHADAP NASABAH DI PT PT. BTPN PURNA BAKTI KC PADANG

Okvela Sapitri and Muhammad Hendra

No jkm62, OSF Preprints from Center for Open Science

Abstract: The purpose of this study was to determine how the role of customer service in providing services to customers at PT. BTPN Purna Bakti KC Padang. This research method uses descriptive research analysis that is to provide a clear picture of the role of customer service in improving services to customers at PT. BTPN Purna Bakti KC Padang. The results of the study indicate that customer service is very useful for improving services as well as efforts to promote the good image of PT. BTPN Purna Bakti KC Padang is the receptionist, deksman, salesman, customer relations officer and as commiunicator.

Date: 2021-08-31
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:jkm62

DOI: 10.31219/osf.io/jkm62

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