Changing service settings for the environment: How to reduce negative environmental impacts without sacrificing tourist satisfaction

Sara Dolnicar, Ljubica Knezevic Cvelbar and Bettina Grün
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Sara Dolnicar: The University of Queensland

No 83rqu, SocArXiv from Center for Open Science

Abstract: This article reports on a quasi-experimental study in which the use of emissions-intensive, water hungry thick cotton serviettes at hotel breakfast buffets was reduced by 95% by changing the default to recycled paper serviettes. The outcome is better for the environment, reduced costs for the hotel and does not influence guest satisfaction.

Date: 2019-05-30
New Economics Papers: this item is included in nep-env and nep-tur
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:osf:socarx:83rqu

DOI: 10.31219/osf.io/83rqu

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