From Controlled to Loose Co-Production: Benefits Distribution Between Firms and Consumers

Eleonora Di Maria and Marco Paiola ()
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Marco Paiola: University of Padova

No 135, "Marco Fanno" Working Papers from Dipartimento di Scienze Economiche "Marco Fanno"

Abstract: Literature on innovation and recent marketing contributions stressed the involvement of consumers in the co-production of value, by emphasizing either the role of a single consumer or the community in such process. Few studies coupled the two interrelated dimensions and analyzed their impacts on customersÕ behavior and firm marketing strategies, specifically in terms of benefits achieved. The paper aims at filling this theoretical gap by distinguishing between individual and social co-production, where different levels of consumer engagement can be identified with diverse value sharing outcomes. We argue that not all customers are interested in being involved in the co-production concerning all their consumption activities. Depending on their commitment to participate (centrality of the consumption activity for the customer) and the co-production nature (individual vs. social) four alternative options of co-production emerge, with distinctive managerial features.

Keywords: co-production; consumer behavior; community; innovation. (search for similar items in EconPapers)
JEL-codes: L19 M31 O31 (search for similar items in EconPapers)
Pages: 34 pages
Date: 2011-06
New Economics Papers: this item is included in nep-ino and nep-mkt
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:pad:wpaper:0135

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