Nature of brand love: examining its variable effect on engagement and well-being

Muhammad Junaid (), Khalid Hussain (), Abdul Basit () and Fujun Hou ()
Additional contact information
Muhammad Junaid: Beijing Institute of Technology
Khalid Hussain: COMSATS University Islamabad
Abdul Basit: Superior University Lahore
Fujun Hou: Beijing Institute of Technology

Journal of Brand Management, 2020, vol. 27, issue 3, No 3, 284-299

Abstract: Abstract The multiple conceptualizations of brand love (BL) have led to operational inconsistency. The current study addresses this conceptual disagreement by identifying and comparing three conceptualizations of BL. The study also proposes and validates the dimensions of customer engagement (CE) and consumer well-being (CWB) as direct and indirect outcomes of BL, respectively, and investigates the moderating effect of “duration of use” on the BL-CE relationship. A sample of 392 smartphone users responded to a structured questionnaire. The data were analyzed through structural equation modeling, and moderation hypotheses were tested using latent moderated structural equation modeling with Mplus. The findings indicate that conceptualizing BL as a “perfect two-way” love—dominant in extant research—is the least appropriate option. The results confirm that BL has a significant impact on all dimensions of CE and that CWB is a direct outcome of CE and an indirect outcome of BL. The study contributes to the theory of engagement, as it extends the intangible outcomes of CE and empirically validates the proposed relationships. For managers, this study offers the best ways to enact BL and advocates that BL helps ensure maximal CE, which is beneficial for both brands and customers.

Keywords: Brand love; Customer engagement; Consumer well-being; Customer–brand relationship (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

Downloads: (external link)
http://link.springer.com/10.1057/s41262-019-00179-1 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:jobman:v:27:y:2020:i:3:d:10.1057_s41262-019-00179-1

Ordering information: This journal article can be ordered from
https://www.palgrave.com/gp/journal/41262

DOI: 10.1057/s41262-019-00179-1

Access Statistics for this article

Journal of Brand Management is currently edited by Joachim Kernstock, Shaun M. Powell, Mark Davies and Ur a Golob

More articles in Journal of Brand Management from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().