The Influence of Digitization on the Emotional Exhaustion of Employees: The Moderating Role of Traditional Job Resources and Age

Kristina Reineke ()
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Kristina Reineke: University of Paderborn

No 62, Working Papers Dissertations from Paderborn University, Faculty of Business Administration and Economics

Abstract: Against the background of technological trends, employees are increasingly confronted with digital job demands such as digital hindrance demands (i.e., the introduction of new technologies as well as the associated organizational restructuring) and digital challenge demands (i.e., an increase in task complexity and intensity). Up to now, little is known to what extant these digital demands influence the mental well-being of employees. By drawing on the Job-Demands and Resources (JD-R) model, this research paper assesses the impact of digital hindrances and digital challenges on the emotional exhaustion of employees. Particular attention is paid to the role of age and to the potential buffering effect of traditionally researched job resources (i.e., autonomy, support of leaders and peers). Using hierarchical regression modelling with a sample of 6,855 white collar workers, the results show that digital job demands exert a high and significant positive effect on emotional exhaustion. Whereas traditional job resources and increasing age helped alleviating the effect of digital challenge demands, the emotional exhaustion caused by digital hindrances was unaffected by age and could only limitedly be buffered by traditional resources.

Keywords: emotional exhaustion; JD-R model; job demands; job resources; digitization; age; work environment; hierarchical regression (search for similar items in EconPapers)
JEL-codes: J14 M12 O15 O33 (search for similar items in EconPapers)
Pages: 42
Date: 2020-04
New Economics Papers: this item is included in nep-gen and nep-lab
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Citations: View citations in EconPapers (1)

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