The Role of Emotions in Organizational Behaviour

Blanca Grama and Daniela Boţone
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Blanca Grama: "Lucian Blaga" University of Sibiu, Romania
Daniela Boţone: "Lucian Blaga" University of Sibiu, Romania

Annals of the University of Petrosani, Economics, 2009, vol. 9, issue 3, 315-320

Abstract: According to the specialized literature from the field of organizational and economic psychology, the work group is defined as two or more persons who interact and pursue common goals, have stable relationships, are to some extent interdependent and realize they are in fact part of the group. Work in an organization takes a third form, i.e. emotional work/emotional labour: emotional labour reflects the management of emotions. This happens through mental effort, sometimes consciously, sometimes not, and its purpose is the change of personal feelings or emotions, so that these are in accordance with the "emotional rules" established by the formal group’s norms, having a higher or lower intensity, on a shorter or longer period, instantly or slowly. Identity confusion, socio-professional stress, professional dissatisfaction, organizational silence are just a few of the negative effects of emotional labour, respectively of the discrepancy between the required emotion and the emotion experienced in reality by the employees of a large number of organizations.

Keywords: emotional work; organizational behaviour; organizational citizenship behaviour; emotion; group (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:pet:annals:v:9:i:3:y:2009:p:315-320

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