Factors affecting adoption of mobile banking in Pakistan: Empirical Evidence

Abdul Kabeer Kazi () and Muhammad Mannan

MPRA Paper from University Library of Munich, Germany

Abstract: In this research paper we investigated the determinants likely to influence the adoption of mobile banking services, with a special focus on under banked/unbanked low-income population of Pakistan. The adoption of mobile banking services has been a strategic goal, both for banks and telcos. For this purpose, Technology Acceptance Model (TAM) was used, with additional determinants of perceived risk and social influence. Data was collected by surveying 372 respondents from the two largest cities (Karachi and Hyderabad) of the province Sindh, in Pakistan using judgement sampling method. This study empirically concluded that consumers’ intention to adopt mobile banking services was significantly influenced by social influence, perceived risk, perceived usefulness, and perceived ease of use. The most significant positive impact was of social influence on consumers’ intention to adopt mobile banking services. The paper concluded with discussion on results, and several business implications for the banking industry of Pakistan.

Keywords: Mobile banking; technology adoption; social influence; perceived risk; low-income sector; Pakistan (search for similar items in EconPapers)
JEL-codes: G2 G20 G21 (search for similar items in EconPapers)
Date: 2013-04-04
New Economics Papers: this item is included in nep-ban and nep-mfd
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Citations: View citations in EconPapers (23)

Published in International Journal of Research in Business and Social Science 3.2(2013): pp. 54-61

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Journal Article: Factors affecting adoption of mobile banking in Pakistan: Empirical Evidence (2013)
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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:47922

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