 Effects of ISO 9001 on Non-Financial and Financial Performance in the Organizations: A ReviewBehnam Neyestani MPRA Paper from University Library of Munich, Germany Abstract: The main purpose of this paper was to specify the impact of ISO 9001 on financial and non-financial performance. For this aim, a comprehensive literature review was carried out on the scholarly published studies, which investigated empirically the effects of ISO 9001 standard on the organization's performance in different sectors. Subsequently, the ISO 9001 studies identified and selected carefully that were relevant to the objectives and criteria of the study with the aim of achieving the results and making conclusions. The analysis of the results of the empirical studies uncovered that ISO 9001 significantly affected production process (internal business process), while this standard was not correlated with the indicators of innovation and learning perspective at significant level. Furthermore, the systematic review of the existing literature provided enough evidence that the effectiveness of ISO 9001 on customer's results and financial performance were unclear and contradictory. Keywords: ISO 9001 Certification; Quality Management System (QMS); Balanced Scored (BSC); Financial Performance; Non-Financial Performance; Organization's Performance. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:76799 Access Statistics for this paper More papers in MPRA Paper from University Library of Munich, Germany Ludwigstraße 33, D-80539 Munich, Germany. Contact information at EDIRC. |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.