Exploring Factors that Influence Domestic Tourists’ Satisfaction with Budget Hotel Services in Egypt

Samy Hossam

MPRA Paper from University Library of Munich, Germany

Abstract: This paper aims to explore the primary factors that affect the perception of domestic tourists towards the service quality of budget hotels in Egypt. The factors were divided into three main constructs: physical quality, service quality and value for money. The primary findings reveal that the budget hotel location, cleanliness, maintenance, comfort level, hotel staff service, value for money room rates and food and beverage values are among the significant factors that influence domestic tourist satisfaction within predefined constructs. Primary Elements associated with the budget hotel stay were also ranked according to guest satisfaction.

Keywords: Budget hotels; domestic tourism; guest satisfaction; value for money (search for similar items in EconPapers)
JEL-codes: L83 M1 O1 (search for similar items in EconPapers)
Date: 2016-07-12, Revised 2016-10-17
New Economics Papers: this item is included in nep-ara and nep-tur
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Published in Journal of Tourism, Heritage & Services Marketing 2.2(2016): pp. 17-22

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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:77742

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